{"id":10922,"date":"2023-03-15T09:26:02","date_gmt":"2023-03-15T08:26:02","guid":{"rendered":"https:\/\/astran.de\/service-management\/"},"modified":"2026-04-22T15:08:59","modified_gmt":"2026-04-22T13:08:59","slug":"service-management","status":"publish","type":"page","link":"https:\/\/astran.de\/en\/service-management\/","title":{"rendered":"Service Management"},"content":{"rendered":"

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Service management for simulators and training systems<\/h1>
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Dedicated to your success<\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row tlg_background_style=”bg-secondary”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″][vc_column_text]You want your simulators and training systems to remain in perfect condition and your customers to be satisfied at all times? Then we are exactly the right partner for you! Our professional team of ITIL<\/a> certified staff<\/a> will provide you with the best customer service and reliable maintenance for your systems.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” tlg_padding=”pt0 pb0″][vc_column][vc_single_image image=”10432″ img_size=”full” alignment=”center”][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]
Maintenance and repair<\/h5>
<\/div><\/div><\/div><\/div>[vc_column_text]It is necessary to perform regular maintenance to maintain the performance and reliability of the systems. If necessary, repairs must also be carried out to replace damaged or defective parts in advance.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row tlg_vertical_align=”yes”][vc_column width=”1\/2″][vc_single_image image=”10430″ img_size=”full” alignment=”right”][\/vc_column][vc_column width=”1\/2″]
Fast response time and problem solving competence<\/h5>
<\/div><\/div><\/div><\/div>[vc_column_text]Challenges always arise when using complex systems. When a customer experiences problems with a simulator or training system, it is important to respond quickly and effectively to identify and resolve the problem.<\/span><\/p>\n

We have the necessary skills and are there for you!<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row tlg_vertical_align=”yes”][vc_column width=”1\/2″]

Careful documentation<\/h5>
<\/div><\/div><\/div><\/div>[vc_column_text]Careful documentation is the basis of efficient and effective service management. All maintenance work and repairs must be documented in a complete and meaningful manner. This is the only way to plan maintenance operations with foresight and implement them successfully. This also creates important data points for product development, which are indispensable for the development of successful follow-up products.<\/span>[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_single_image image=”10017″ img_size=”full”][\/vc_column][\/vc_row][vc_row tlg_vertical_align=”yes”][vc_column width=”1\/2″][vc_single_image image=”10435″ img_size=”full” alignment=”right”][\/vc_column][vc_column width=”1\/2″]
Customer communication on your behalf<\/h5>
<\/div><\/div><\/div><\/div>[vc_column_text]Service Management is your most important customer contact after successful commissioning. It is important to maintain close contact with customers to ensure that their needs are met and that they are satisfied with the service. A good understanding of customer needs and expectations is crucial. Again, generate key data points that you can use in your customer outreach and product development.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row tlg_padding=”pb0″][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]
Arrange conversation<\/h5>
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You are looking for a partner who takes over the service management for your simulators and training systems? We are there for you!<\/div><\/div><\/div>[\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row][vc_row tlg_background_style=”bg-primary”][vc_column width=”1\/6″][\/vc_column][vc_column width=”2\/3″]
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Simply arrange a no-obligation initial meeting!<\/h2>\n\t\t\t\t\t\t

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Contact now<\/a><\/div>\n\t\t\t\t<\/div>